Section 1: Teacher’s role:
1.1. Each new student to E&E is entitled to a free trial lesson with a
teacher (hereafter referred to as ‘you’) before deciding whether to join
us. EnglishEverywhere.com (hereafter referred to as ‘we’, ‘us’or ‘E&E’) may therefore
require you to conduct a free 15-minute trial class (thus no wage for this
class will be remitted to you) on occasion.
1.2. Before the trial class (and any class with a new student) you will need
to access information on the student, their level and what messenger system
they are using (e.g. MSN/Windows Live or Skype) on the Bulletin Board.
1.3. With any new student we ask you to create a rough curriculum for the student
to follow based on their interests and their purpose of learning English.
For example, if they are learning English mainly as a travel tool, then
we would like you to concentrate your topics on situations the student
may find him/herself in when traveling. Likewise if they want to study
Business English, we expect you to tailor the classes to the student’s
goal. We ask you to prepare lesson material (Word file or URL etc) and send it
to the student via the E&E email system.
1.4. Within each class we want you to follow our ideal lesson content as outlined
on the 'How it Works' and Overview pages .
1.5. After class we require you to fill in the online “class report” sheet
to inform us of how the class proceeded and what material was covered within
the class. This allows us to keep an up-to-date file on the student’s
progress. All the information is uploaded onto our Bulletin Board for teachers
to have access to, and a copy is sent automatically to the student for
their records. We require you to do this immediately after the class finishes.
Please note that this also provides a record that the class has been completed
and thus is also used when counting up the amount of lessons you have taught.
Therefore if we do not receive it we cannot count that that class has been
done. If we do not receive this report within 24hours we will charge you 200YEN
late fee.
1.6. Time difference calculations are your responsibility. Requested class
times are shown in Japan Time and your local time on the reservation request,
however, please double check these times especially when Daylight Savings
comes into affect. A good site for checking time differences is: http://www.timezoneconverter.com/cgi-bin/tzc.tzc however, when using this site please make sure you click off the "Use
Current Date/Time" box as if you don't you will get an inaccurate
time conversion.
1.7. If the student is not happy with classes and if they want to change teachers
they have every right to find a new teacher to work with.
Section 2: Conditions and Conduct:
2.1. We expect all information provided by you to us is correct to the best
of your knowledge.
2.2. We require you to check your e-mail at least once a day. If you have a
reservation request please respond on the day you receive it. Please note that you are required to reply to e-mails from EnglishEverywhere
within 36hours. If we do not receive a reply we reserve the right to block
your availability schedule until we hear from you.
2.3. We require you to reply to our e-mails within 36hours. If we consider that
you persistently don't reply, we reserve the right to terminate your contract
with us.
2.4.If we have sent an e-mails but do not recieve any reply from you for 60days, we reserve the right to delete your profile and not pay any outstanding
lessons.
2.5. Giving your personal e-mail information or telephone number to a student is prohibited. This is to protect both student's and teacher's privacy.
2.6. When e-mailing students you must always use EnglishEverywhere's email system.
It is prohibited for teachers to contact students from their private e-mail
addresses (or to a student's private e-mail).
2.7. We require you to be on-time for classes.
2.8. We require you to be on-time for any meetings with us.
2.9. We expect the utmost professionalism from you at all times.
2.10. We reserve the right to monitor your teaching and your conduct. If we
discover you to be unprofessional (being late for class, teaching whilst
intoxicated, engaging in lewd behaviour etc) or not suited to online teaching
(for example, not communicative, rude, unfriendly, aggressive behaviour
etc) we reserve the right to terminate your contract with us without notice
from that point onwards and we also reserve the right not to remit your
pay for that class.
2.11. We expect you to look well-groomed when you are teaching and to be dressed appropriately. If there is any untoward nakedness or unprofessional conduct we reserve the right to terminate your contract with us without notice from that point onwards and we also reserve the right not to remit your pay for that class.
2.12. It is your responsibilty, and required by E&E, to keep your availability
schedule up-to-date. If your schedule indicates that you are available
then students expect that you will accept their lesson request. If you
regularly reject lesson requests we reserve the right to block your schedule
until you update it. If this continues to be a problem then we reserve
the right to terminate your contract with us.
2.13. If you are going out-of-town, or on vacation for a few days, please make
sure that you e-mail us as soon as you can prior to leaving to let us know. Please make sure you update your schedule on
the Reservation System so that students do not attempt to schedule lessons
with you in that time.
2.14. Our policy if you cancel a lesson is as follows:
Teacher cancellation
policy:
| Teacher cancellation |
E&E policy |
If you didn't reply* to a lesson request within 36 hours.**
(*Reply means that you didn't confirm
the class or write to the student (through the e-mail system) that you are not
available)
|
-300yen (per lesson not replied
to)
This regulation doesn't apply when a student requested a lesson without
giving you 24hours notice.
|
| If you decline a lesson request more than
three times in a month. |
-200yen (for each lesson)
*Because teachers have all access to adjust their schedule. |
Cancellation on the day of your lesson
(within 24hours) |
A cancellation fee amounting to one 30-minute lesson will be taken from
your wage. |
| If you do
not show up for your lesson. |
A cancellation fee amounting to the requested/confirmed lesson length will
be taken from your wage. You will also need to write an apology to the
student via the email system. |
| If you are late for your
lesson. |
We ask you to apologise to the student (Japanese students are in general
very punctual and do not like lateness, therefore please be careful of
being even just a couple of minutes late).
If
you are consistently late we reserve the right to terminate your contract with
us. |
** In the case of holidays you need to ensure that you confirm the class at
least 36hours before the actual lesson is due to happen. Please therefore allow at least an
extra day (depending on your time zone) as unavailable on your
schedule to give you enough time to confirm the classes when you get back.
If you don't confirm at least 36hours before the actual lesson time we
will charge you -300yen, as in the 'no reply' regulation above.
2.15. Our policy regarding student cancellations:
Student cancellation policy is as follows:
| Students
cancellation |
Our policy towards
E&E teachers |
When student
is absent to confirmed lesson without notice
('absent without
notice') |
Absent without
notice- E&E will pay you for half of a 30minute class (regardless of the
length of the class - thus 15minutes will be paid). However, to recieve this you
need to email the student from the email system at/just after the scheduled
starting time, as sometimes students are online but Messenger (or Skype) doesn't
show them as such. This also lets us know that you were online at the beginning
of the lesson. Please make sure to fill in the class report sheet for
cancellation/absences. |
| When student
cancels a confirmed lesson within 12 hours |
E&E will
pay you 200YEN. |
| When student cancels a confirmed
lesson within 24 hours |
No pay (because you will receive a
cancellation request) |
| If the
student is late for class |
We require you to wait for 10 minutes (and e-mail them at the beginning
time via the e-mail system). If they do not show up then the regulation
will follow the 'absent without notice' section above. Please fill in the
class report sheet. |
* We ask students to be prompt for all
lessons, and we explain that the teacher will wait for only
10minutes.
2.16. Our policy regarding connection issues:
| Disconnection problems |
Our policy towards
E&E teachers |
| If there are connection problems at the beginning of class and you
cannot connect. |
We require you to wait for 10minutes and keep trying to connect during
that time. Should it not be possible to start the class we will pay you 200YEN
for the time you have taken.
*Please note that we cannot pay for longer, so please cancel the class
after 10minutes if you cannot connect. Please fill in the class report
sheet. |
| If there are disconnection problems at the beginning of class but you
can connect. |
We will pay you the regular class amount (not one class +
200yen) |
| Many disconnection
problems during the class. |
We may ask you to extend the class. You will not be paid extra for this.
If it is a recurring problem we will contact you (and the student) to double-check
your connection, and the matter of payment will be up to E&E's discretion. |
| If you
download new software on your computer it may cause problems. You must contact
us to arrange to check your connection with us before class. |
If your
computer is the cause of connection problems we will not be able to pay you
anything for the time you take trying to
connect. |
2.17. We require class reports to be sent on the day the lesson was done. Regulations
concerning late submission are as follows:
Class Report Regulations:
| Time limit regulation of class report submission |
|
| Class
report has been sent within 24hours (<24) |
no
fine |
| Class
report has been sent over 24hours, within 72hours (24<72) |
-200yen |
| Class report has been sent over 72hours (72<). |
-300yen |
*The time will be calculated and recorded when the class report has been
sent to E&E. The duration of the time E&E is checking is not included
in the above time-limits.
*E&E students
have a tendency to request lessons after they have received the class report so
that it will be better to send it sooner as students will be more likely to
reserve your classes again.
2.18. You are eligible for a bonus if you do the following:
| No decline, no cancellations |
|
If you
replied to all of your lesson requests, didn't decline any lessons, didn't
cancel lessons after you confirmed, and showed up to all of your lessons in the
month.
*Please note this will be applied to a minimum of 30 lessons which
were made through the reservation system in a month. |
bonus
payment equivalent to two 30-minute lessons. |
2.19. There is to be no eliciting of students from us. If we discover at any
point that you are trying to elicit students from us we reserve the right
to terminate your contract without notice from that point onwards. By eliciting
we mean:
a) EnglishEverywhere teachers are not to teach classes (or suggest
to teach classes) to EnglishEverywhere students privately outside
of EnglishEverywhere.
b) EnglishEverywhere teachers are not to accept private lessons of any kind, even if it is the student that initiates the discussion, and even if the student states that they will continue studying at EnglishEverywhere.
c) EnglishEverywhere teachers are not to offer students cheaper rates (or the same rate) privately, than the student is paying at EnglishEverywhere.
d) EnglishEverywhere teachers are not to recommend (or facilitate in any
way*) students studying with teachers who don't work for EnglishEverywhere.
* For example, by passing on your (or another teachers) website, blogsite, e-mail address, any kind of messenger address (eg. MSN, Yahoo, Skype etc) or any contact details to a student, or vice versa, with the intention of recommending the student to study somewhere other than EnglishEverywhere.
If we find that you have engaged in any of these activities we reserve
the right to terminate your contract and pursue legal action against you.
2.20. You are not to share/leak the details of how E&E works, or the systems
we use, with any other company, or indivdual starting a company.
2.21. If we discover that you are using our business concept and system for
your own private enterprise we reserve the right to terminate your contract
with us without further notice and potentially pursue legal action against
you.
2.22. If you decide to leave EnglishEverywhere, or if EnglishEverywhere terminates your contract, you are not to contact any student's privately via e-mail, blogs or telephone (nor give your information for the student to contact you) after finishing working with us.
2.23. If you decide to leave EnglishEverywhere, or if EnglishEverywhere terminates
your contract, you are not to give students your e-mail, blog or telephone
for them to contact you.
2.24. If you wish to terminate your contract with us you must give us a minimum
of two weeks notice and finish all your classes in good faith until the
end of your contract. If you decide to leave E&E, but you don't give the required notice
period and you have confirmed lessons yet to be done (and if you don't
honour them as required by our regulations), we will calculate the number
of outstanding lessons muliplied by your wage and we will subtract this
amount from your final payment. E&E does, however, always consider
each teacher's situation, so this is open to our discretion.
2.25. If your student(s) or E&E, requests you to provide a summary of what
you have taught, or an evaluation of their progress, you must comply, and
send it to us before the end of your notice period.
2.26. In the event that you decide you don't want to work with us anymore and have no scheduled classes to finish you must still give us two weeks notice.
Section 3: Remittance of wage:
3.1. E&E will pay you 800YEN per 30-minute class for the first 10 classes
(one class is 30 minutes, therefore if you teach a 60 minute class you
will be paid for 2 lessons). After 10 classes we will raise your wage to
900YEN per 30 minute class.
3.2. Please send us an e-mail when you have completed all your class reports
up to, and including, the 25th of the month. We will then begin to process
your payment.
3.3. We will start checking the payments on the 25th of the month, and will send your
payment before the 10th of the following month.
3.4. If you do not teach 10 classes with us within a month (the 25th to the following 25th) we will carry over your class payment to the following month, or the time when you have completed 10 classes with us.
3.5. Your pay will be remitted to you via ‘PayPal.com’ thus we require you to set up a Premier account with them, so that you can receive the money from us (currently Japanese
accounts can only use credit card accounts to remit money, thus a premier
account is necessary to receive this money). Please make sure you inform
us what e-mail address you used to set up your account
3.6. Any PayPal.com charges to be paid in the receiving country are to be paid by you and not by EnglishEverywhere.com.
3.7. All payments will be rendered in Japanese yen to your PayPal.com account.
3.8. Any fluctuations in exchange rate will not be born by EnglishEverywhere.com
but will be considered a known fact of overseas money transfers.
Section 4: Jump-In Lessons:
4.1. Jump-in lessons can only be done by teachers who are also available for
reserved lesson.
4.2. If you decide to join our jump-in lesson system please ensure that you
are available for a full 30minutes whent you sign-in.
4.2. The students lesson address is registered on the teacher jump-in lesson
accounts. Please DO NOT message the students if you see them online. The
students will message you if they want a lesson. If you message them the
students will likely get upset and if that happens we reserve the right
to take you off of Jump-In lessons.
4.3. Please ensure that you fill in the class report sheet after the class.
If you do not do this we won't have a record of your lesson and as we don't
require the students to tell us about their jump-in lesson, a failure to
submit the class report could result in non-payment for that class.
4.4. Payment per every 30minute Jump-In lesson is 800YEN.
Section 5: Miscellaneous:
5.1 Please note: If at any point you have problems with your computer (i.e.
your computer crashes) or you lose data whilst you are working for EnglishEverywhere,
this is your responsibility, and not EnglishEverywhere's. This has never
happened before and do not foresee that it will, but as a regular practice
we recommend that you create back-ups of your computer. If you need any
advice concerning any computer problems feel free to contact us, and we
will help you if we can.
5.2. If you download any new software onto your computer, (after we have done the initial connection check before the interview), for example, Windows service pack 2, it is your responsibility to contact
us for a connection check again to make sure that your messenger function
is still working reliably. If you do not, and you cannot connect with a
student, we will not be able to pay you anything for that class.
Please make sure you have read and understood the above terms and conditions
BEFORE applying to work with us. On applying to EnglishEverywhere.com these
Terms and Conditions will thus be in effect and is a binding contract between
‘you’, the teacher, and ‘us’, EnglishEverywhere.com. Thank you for
your time and we look forward to meeting you.
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